Privacy Policy

Last Updated: [DATE]

1. Introduction

Pulsar Technica ("Pulsar Technica", "Pulsar", "we", "us" or "our") respects your privacy and is committed to protecting the personal information of visitors to our website.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or interact with our website: https://pulsartechnica.com/

This includes information collected through our website, contact forms, analytics technologies and AI-powered chatbot.

This Privacy Policy is intended to explain our practices in accordance with applicable data protection laws and regulations of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data, where applicable.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. About Pulsar Technica

For privacy-related enquiries, please contact:

3. Personal Information We Collect

Depending on how you interact with our website, we may collect different types of personal information.

Information you provide to us

You may voluntarily provide personal information when you:

• Contact us;
• Submit an enquiry;
• Request information about our products or services;
• Request a quotation;
• Communicate with us by email;
• Use our AI chatbot;
• Submit information through a website form; or
• Otherwise communicate with Pulsar Technica.

This information may include:

• Name;
• Email address;
• Telephone number;
• Company or organisation name;
• Job title or position;
• Information contained in your enquiry;
• Information relating to products or services you are interested in;
• Information contained in a quotation or request; and
• Any other information you voluntarily provide.

4. Information Collected Through Our AI Chatbot

Our website includes an AI-powered chatbot designed to help visitors obtain information about Pulsar Technica, our products, services and solutions.

When you use the chatbot, information contained within your conversation may be processed automatically.

This may include:

• Questions and messages submitted to the chatbot;
• Information voluntarily provided during a conversation;
• Product or service information discussed;
• Contact information if voluntarily provided;
• Information relating to a quotation or enquiry; and
• [OTHER INFORMATION COLLECTED BY THE CHATBOT] .

The chatbot may use third-party artificial intelligence, hosting or technology providers to generate responses.

We recommend that you do not submit passwords, payment-card information, identity-document numbers or other highly sensitive or confidential information through the chatbot unless specifically requested by Pulsar Technica.

5. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically.

Depending on the technologies enabled on the website, this may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate geographic information;
• Pages visited;
• Date and time of visits;
• Referring website or source;
• Website interaction information;
• Technical information about your device; and
• Other information generated through website analytics technologies.

This information may be used to understand how visitors use our website, maintain website security and improve website performance and user experience.

6. Cookies

Our website uses cookies and similar technologies.

Cookies are small files that are stored on your device when you visit a website. They may be used to allow websites to function correctly, remember preferences, analyse website usage and provide other functionality.

We use CookieYes to help manage cookie consent and preferences.

Cookies used on our website may include:

Necessary cookies

These cookies may be required for the website to function properly and cannot necessarily be disabled through the cookie consent mechanism.

Functional cookies

These cookies may support additional website functionality and preferences.

Analytics cookies

We use analytics technologies to understand how visitors use our website and to improve our website and services.

Marketing or other optional cookies

[CONFIRM WHETHER MARKETING/ADVERTISING COOKIES ARE USED]

You can manage your cookie preferences through the cookie consent mechanism provided on our website.

For more information about the cookies used on the website, please refer to our Cookie Policy.

7. Google Analytics

We use Google Analytics to help us understand how visitors interact with our website.

Google Analytics may collect information such as:

• Website usage information;
• Pages visited;
• Approximate location;
• Device information;
• Browser information;
• Traffic sources; and
• Other usage and technical information.

We use this information to understand website performance, identify areas for improvement and better understand how visitors use our website.

Google may process information in accordance with its own privacy practices.

Google's privacy information: [GOOGLE PRIVACY POLICY URL]

8. Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website and to identify opportunities to improve the user experience.

Microsoft Clarity may collect information about website interactions, such as:

• Pages viewed;
• Clicks;
• Scrolling behaviour;
• Navigation behaviour;
• Device and browser information;
• Technical information; and
• Other interaction data.

Clarity may also provide session recordings or heatmaps that help us understand how visitors interact with website pages.

We use this information for website analysis, usability improvements and performance optimisation.

Microsoft Clarity project/configuration: [CONFIRM]

Microsoft may process information in accordance with its own privacy practices.

Microsoft Privacy Statement: [MICROSOFT PRIVACY POLICY URL]

9. How We Use Personal Information

We may use personal information for the following purposes:

• Responding to enquiries;
• Responding to requests for information;
• Providing information about our products and services;
• Preparing or responding to quotation requests;
• Communicating with prospective or existing customers;
• Operating our website;
• Operating our AI chatbot;
• Improving our website and services;
• Understanding website usage;
• Analysing website performance;
• Improving user experience;
• Maintaining website security;
• Detecting and preventing misuse or fraudulent activity;
• Managing business relationships;
• Sending requested communications;
• Sending marketing communications where permitted;
• Complying with legal and regulatory requirements; and
• Protecting our legitimate business interests and rights.

10. Lawful Processing

We process personal information only where there is an appropriate legal basis for doing so under applicable law.

Depending on the circumstances, processing may be carried out where:

• You have provided consent;
• Processing is necessary to respond to your request;
• Processing is necessary to take steps at your request before entering into a contract;
• Processing is necessary to perform a contract;
• Processing is required to comply with a legal obligation;
• Processing is necessary to protect your interests or another person's interests;
• Processing is necessary for legitimate purposes permitted under applicable law; or
• Another lawful basis for processing applies.

The UAE Personal Data Protection Law identifies circumstances in which personal data may be processed without consent, including where processing is necessary to perform a contract or take steps requested by the data subject before entering into a contract, comply with legal obligations, protect certain interests, or in other circumstances provided by law.

11. Sharing Personal Information

We do not sell personal information.

We may share or provide access to personal information where reasonably necessary to operate our business, website and services.

This may include sharing information with:

• Website hosting providers;
• Website technology providers;
• AI and chatbot providers;
• Analytics providers;
• Cookie consent providers;
• Email and communication providers;
• IT and security providers;
• Professional advisers;
• Government or regulatory authorities where legally required; and
• Other service providers acting on our behalf.

Third-party providers may process personal information according to their own terms and privacy policies.

12. Third-Party Services We Use

Our website currently uses or may use the following third-party services:

We will update this section where material changes are made to the services used on the website.

13. International Data Transfers

Some third-party service providers used by our website may process or store personal information outside the United Arab Emirates.

Where personal information is transferred outside the UAE, we will take reasonable steps to ensure that the transfer and processing comply with applicable data protection requirements.

The UAE Personal Data Protection Law contains provisions governing cross-border transfers and sharing of personal data.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Different types of information may be retained for different periods.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or otherwise securely dispose of it, subject to applicable legal requirements.

15. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, destruction or other unlawful processing.

These measures may include appropriate access controls, security procedures, system protections and other safeguards appropriate to the nature and risks of the processing.

The UAE Personal Data Protection Law requires controllers and processors to implement appropriate technical and organisational measures corresponding to the risks associated with personal-data processing.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

16. Your Rights

Subject to applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request information about how your personal information is processed;
• Request access to personal information held about you;
• Request correction of inaccurate or incomplete personal information;
• Request deletion of personal information in circumstances permitted by law;
• Request restriction of processing in applicable circumstances;
• Object to certain processing;
• Withdraw consent where processing is based on consent; and
• Exercise other rights provided by applicable data protection law.

The UAE Personal Data Protection Law provides data subjects with rights including receiving information about the types and purposes of processing, correction or erasure in applicable circumstances, and restriction of processing.

To exercise a privacy right, contact:

We may need to verify your identity before processing certain requests.

17. Direct Marketing

We may communicate with you about Pulsar Technica's products, services and business activities where permitted by applicable law.

Where consent is required, we will obtain the appropriate consent before sending direct marketing communications.

You may request that we stop sending marketing communications by contacting sales@pulsartechnica.com or by using the unsubscribe mechanism provided in the relevant communication.

18. Children's Privacy

Our website is intended primarily for businesses, organisations and general users.

We do not knowingly seek to collect personal information from children for purposes that are not permitted under applicable law.

If you believe that a child has provided personal information to us, please contact sales@pulsartechnica.com .

19. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

These third parties operate independently from Pulsar Technica and may have their own privacy policies and terms.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

20. AI-Generated Information

Information provided by our AI chatbot is generated automatically and may contain errors, omissions or outdated information.

The chatbot is intended to assist with general enquiries and does not replace direct communication with Pulsar Technica.

For important commercial, technical or contractual matters, please contact us directly:

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our website;
• Our services;
• The technology we use;
• Our data-processing practices;
• Applicable laws and regulations; or
• Our business operations.

When we update this Privacy Policy, we will update the "Last Updated" date at the beginning of the policy.

22. Contact Us

If you have questions about this Privacy Policy, our privacy practices or the way we process personal information, please contact us.

23. Complaints

If you have a concern regarding the processing of your personal information, please contact us using the details above so that we can investigate your concern.

Where applicable, you may also have the right to raise a complaint with the relevant competent authority in the United Arab Emirates.

Relevant authority/contact: [CONFIRM APPLICABLE AUTHORITY AND CONTACT DETAILS]